Product Onboarding

Explain products better, with results that give customers exactly what they’re looking for.

Onboarding Is a Critical Step on the Customer Journey

Don’t fumble at the starting line. Product onboarding is one of the most critical steps in a customer’s journey. It’s the introduction to your product, brand, and relationship as a provider.
Give your customers the clarity they need with product onboarding information that’s displayed quickly and intuitively.

Let your experts help answer open questions to expand
and improve your knowledge base and solving tasks.

Save Costs with Better Instruction

A positive, quick onboarding process is guaranteed to save your business money.

  • If product setup is difficult, it directly (and negatively) impacts customer service interaction.
  • Nearly 30% of product returns in the smart home market is caused by bad onboarding, costing companies thousands.
Let your experts help answer open questions to expand
and improve your knowledge base and solving tasks.

Increase registration rate

Most of the time, businesses have a weak relationship with their customers because they don’t put in the effort to understand them. With Cognility, customer onboarding includes interactive smart videos, allowing customers to interact, share, and build a relationship with you. This attention to detail will increase your registration rate.
Let your experts help answer open questions to expand
and improve your knowledge base and solving tasks.

Understand your users

With Cognility’s deep analytics dashboard, you can identify friction points of your product onboarding process and immediately improve instructions with our powerful AI editor. Fixing these points of friction leads to better identifying customer needs and increased retention.

Hands-free experience

Give customers the simplest, most user-friendly product onboarding experience possible. With Cognility, they can focus on setting up their new product through hands-free guidance without interruption.

Let your experts help answer open questions to expand
and improve your knowledge base and solving tasks.

Bitnami