Here is a brief list of popular CRM solutions. There is no defined answer which one is the best, as each one has a different approach. We collected enterprise to SMB solutions, as the former need to manage resellers and complex business models and the latter has no need for such capabilities.
Customer Service Automation Solutions Map
Popular and leading solutions you should know
Customer
CRM Automation tools
It is very interesting to see how CRM platform evolved over the years (and they still do!), as industry needs change and become more complex to manage (e.g. integration to social networks). In the list below we listed automation solutions in different areas:
- Sales: managing leads from opportunity to acquisition
- Customer Support: ticketing system and event management
- Business Process: ability to connect events from customer purchase to shipping, all automatically
Customer's communication channels automation
- Do you want to communicate with your users over the phone? SMS? Facebook messengers? WhatsApp? Slack?
- What if you have global markets with multilingual needs?
- Do you need to setup an IVR solution?
There are several solutions that can help you manage this complex setup:
