Evolution of SaaS in customer experience
What you are seeing in the image below is the marketing technology landscape for 2019(!) There are 7,040 companies, mostly SaaS, trying to help generate
December 15, 2019
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The Customer Service Automation Blog
Chatbots – What Are They and How To Use Them?
A guest post by David Law from https://www.focusonthecustomer.net/ Chatbots are becoming more and more common these days but do you know what they are and
November 3, 2019
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A Customer Service Chatbot – Part3 – is it right for your organization?
Or: why a chatbot is another step in human language evolution We have explained earlier what are chatbots and listed a few very popular chatbot
October 6, 2019
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Building Customer Service Chatbots: Part 2 – What tools can we use?
In our previous blog post, we discussed how chatbot solutions are limited in what they provide. We also said that if you do build them
September 4, 2019
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Customer Service Chatbots: Part 1 – How they are built, and what are their limitations?
Or: when chatbots do more bad than good For the customer service industry, chatbots bring a new opportunity in improving customer service and customer satisfaction
July 30, 2019
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Tips for writing a great user manual
Writing a great user manual is not an easy task and gets harder for a complicated product. The following tips will guide you on building
July 29, 2019
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