Share field knowledge and reduce tier 3 tickets
Bootstrapped from existing documents and training videos, all material is converted to editable text.
System directs questions to designated experts . AI adds answer for future queries.
Cognility is an end-to-end video guidance system for professional teams. Bootstrapped from internal documentation and training videos, it presents users with step-by-step interactive videos, reads aloud document sections, and allows users and newbie technicians to ask for further help visually by recording video questions – which support experts can answer and further augment the knowledge base.
Search topics, guides – and videos – all to find answers and procedures without delay.
Let people in the field find answers with a quick voice request. Promote search and reduce phone support.
Viewers keep 95% of info from video, compared to 10% when reading text. Now, imagine this applied to user manuals.
Hear your users and technicians’ questions, almost literally. Improve your documentation and product.
Enable senior, champion experts in your team to help newbies resolve complex issues
Using our Natural Language Editor, you can edit videos textually and control knowledge quality
Contact us to get a demo