Once a product leaves the manufacturing plant, it leaves a lot of knowledge behind it. User guides try to transfer this knowledge, but they are long, boring and their format is outdated. No wonder no one reads them. And that leads to more service costs, more repairs and much less customer satisfaction.
Meet Cognility. It is a helpful AI assistant, knowledgeable about the specific product it is responsible for, interactively guiding through procedures and much more adapt to change. It is built automatically. In near-zero time and friction, companies can boost their user satisfaction rates.
Cognility Assistant is directly accessible through QR codes, voice or chat. And if it didn’t find a good solution, it directly connects you to the right support person to talk with.