Why Cognility is the best customer service chatbot for products' Q&A

User manuals don't work

Study says 64% of men and 24% of women don’t even read the manual before calling tech support

64%

User manuals are

  • Mandatory by law
  • Not compatible with mobile phones
  • Not available when needed
  • Too long to read

The impact on call center costs is very high

 – A call cost starts at 3$ – 

– Replacing an agent costs $6000 

– Only 70% of agents are qualified –

Cognility provides a fully automated solution to reduce costs

With cognility there is no need for expensive developers handling code or designing conversation flows. We take your already existing user manuals and turn them into a chatbot immediately

Long development time

High maintenance cost

Auto generated

– Zero time to market

Low maintenance cost

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